All service orders are subject to a minimum $50 service fee once it reaches a technician’s bench regardless of the state of repair or outcome of the diagnosis. This fee will not be assessed if the part is under Apple, Dell, Toshiba, or Lenovo warranty.
All part purchases are final.
Data
Customer is responsible for data backup before repair.
RT’s Computer Repair is NOT responsible for data loss for any reason including:
In the event of a computer failure while in service. b. In the event the hard drive is formatted to repair the
operating system software. c. In the event the media that data was being transferred to
is found to be faulty.
RTCR is NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair.
RT’s Computer Repair reserves the right to erase the computer’s hard drive to ensure proper repair of the unit by eliminating software as a variable whenever RTCR deems it necessary.
RTCR is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.
Software
Software errors, data recovery/transfer, or corruption that cause poor performance or loss of functionality of the computer will be subject to a minimum $50 fee.
RT’s Computer Repair does support any applications or software for Microsoft Windows or Mac Operating Systems. Linux will be coming soon…
Customer is responsible for determining application compatibility with any operating system they’ve enlisted RT’s Computer Repair to install or upgrade to. (RTCR will help with this if help is needed)
Customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the unit.
RT’s Computer Repair is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.
Equipment
RT’s Computer Repair is NOT responsible for equipment left in service for over three months from the time of the unit’s entry into service, regardless of the state of repair.
RT’s Computer Repair is NOT responsible for notifying you, the customer, in the event your equipment is being disposed of when said equipment has been here for over 3 months.
All equipment must be picked up within 30 days of completion or a $45 per month fee will to be added to the cost of Service Repair Order.
RTCR is NOT responsible for the condition or failure of hardware prior to, during, or after repair. But will everything possible for the customer.
RTCR is authorized to retain any equipment brought in for service until full payment is collected and processed.